FAQ

Orders & Shipping

How long does delivery take?

Standard shipping within India takes 5–7 business days. Express shipping takes 2–3 business days. International orders may take 10–20 business days.

Can I track my order?

Yes! Once your order is shipped, you will receive a confirmation email with a tracking number.

Do you ship internationally?

Yes, we ship worldwide. International shipping rates and times vary by destination.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unused, unworn, and in original packaging. Custom orders are non-returnable.

How long does a refund take?

Refunds are processed within 5–7 business days after we receive and inspect your return.

Products

How do the charm links work?

Our Italian charm bracelets use a modular snap-together system. Each charm link clicks into place easily, allowing you to mix and match to create your perfect bracelet.

What materials are used?

We use premium quality materials including stainless steel and high-grade alloys to ensure durability and a beautiful finish.

How do I care for my jewellery?

Keep your jewellery away from water, perfume, and harsh chemicals. Store in a cool, dry place. Wipe gently with a soft cloth to maintain shine.

Contact

How can I reach you?

You can contact us at support@klyra.lab or through our Contact page. We aim to respond within 24–48 hours.